1. Definitions

    Personal Information means information about an identified individual, or an individual who is reasonably identifiable, and includes Sensitive Information;
    Sample means a biological sample and includes human blood, plasma or breast milk supplied to Trajan Nutrition in connection with the provision of the services by Trajan Nutrition;
    Sensitive Information means Personal Information which includes genetic information, biometric information, health information and any other information collected from analysis of a Sample;
    Trajan Nutrition means Trajan Nutrition Pty Ltd ACN 622 658 940 together with its officers, employees and agents.

  2. Introduction

    This Privacy Policy sets out how Trajan Nutrition collects, processes, uses and stores Personal Information.

    Trajan Nutrition is committed to protecting your privacy and has prepared this policy to comply with all relevant laws and regulations which apply to its business.

  3. Collection of Personal Information:

    Depending on whether you are a customer, a participant in a research program, other business contact, or a visitor to the Trajan Nutrition website, we may collect various types of Personal Information about you. Depending on the circumstances, this may include:

    • Your name, date of birth and other personal information such as your gender;
    • Information used to communicate with you, such as your name, address, telephone numbers, email address and job title;
    • Payment or tax information such as your credit card number, bank account details, tax file number, credit status and purchasing history;
    • Information obtained through your visits to the Trajan Nutrition website such as your IP address or cookie identifiers;
    • Any other Personal Information which you provide to Trajan Nutrition in connection with using the Trajan Nutrition website, or the supply of Trajan Nutrition’s products or services.
  4. Collection of Sensitive Information

    We may also collect Sensitive Information in connection with providing our services. We will only collect your Sensitive Information if you have consented and we are collecting the information for the purposes of providing our services.

    We may also collect Sensitive Information and then de-identify that information for use for research or statistical purposes.

  5. Use of your Personal Information

    We will only collect and use the Personal Information which is necessary for our business purposes, to perform a contract with you, or to comply with our legal obligations.

    Once again depending on whether you are a customer, a participant in a research program, other business contact or a visitor to the Trajan Nutrition website, Trajan Nutrition may use your Personal Information to enable us to, as relevant:

    • supply our products and services;
    • send quotations and invoices and collect payment;
    • Explore potential business opportunities and work with our business partners;
    • carry out transactions;
    • provide more effective customer service;
    • communicate with you, including sending marketing communications in relation to products and/or services which might be of interest;
    • comply with our legal obligations, or the purposes of any legal proceedings; or
    • enhance your experience on our websites.

    The Personal Information we request is optional for you to provide, but we may not be able to fulfil your request or provide you with our products and services without that information.

    To protect your privacy, you should not provide any information that is not specifically requested. For example, when you supply Trajan Nutrition with a Sample that has been collected using one of our products, we recommend that you do not include any Personal Information on the product and instead use the card identification code (QR code) which was supplied with the product.

    Sometimes there are situations where we are required by law to collect certain Personal Information from you and if this is the case, we will inform you of the law that imposes this requirement. Where reasonably practical, we will collect your Personal Information only directly from you. However, in some circumstances we may also collect Personal Information from a third party (such as a credit report agency), or from publicly available sources of information.

    We will not use your Personal Information in a manner that is inconsistent with the purpose of its original collection, unless you have consented.

    Trajan Nutrition will only retain your Personal Information for as long as we reasonably require it for our business purposes, or as required by applicable laws or regulations. Trajan Nutrition will then delete, destroy or de-identify your Personal Information.

  6. Disclosure of your Personal Information:

    From time to time, we may disclose your Personal Information to third parties for purposes in connection with our business or as required by law.

    Examples of such third parties include third party laboratories, auditors, accountants, lawyers, advisers and credit reporting agencies.

    Where Trajan Nutrition engages a third party to process any Personal Information on its behalf, we will have in place an appropriate agreement which protects your Personal Information in accordance with Trajan Nutrition’s legal obligations.

    Where we transfer your Personal Information to another country, we will always take appropriate measures to protect your Personal Information and comply with applicable laws relating to cross-border transfers.

  7. Your rights in relation to the Personal Information we collect from you:

    Trajan Nutrition takes all reasonable steps to ensure that the Personal Information we collect, use and disclose is accurate, complete and up-to-date. You have the right to request access to the Personal Information we are holding about you, and to request that any inaccurate Personal Information is deleted or corrected without delay.

    If you no longer do business with us and we no longer need your Personal Information for the purposes which we collected it for or to comply with a legal obligation, you can also ask us to delete or de-identify the Personal Information we hold about you.

    If you wish to access your Personal Information, or request that it be corrected or deleted, please make your request directly to Trajan Nutrition using the contact details set out below.

  8. Protection of your Personal Information:

    Trajan Nutrition takes reasonable steps to protect your Personal Information from misuse, loss and unauthorised access, modification and disclosure. We do this by ensuring that our systems, databases and facilities are secure, that our employees and associates are bound by and comply with our policies and procedures regarding Personal Information and confidentiality, and by putting in place appropriate contractual terms with third parties. While we will take reasonable steps, we cannot guarantee or warrant the security of your Personal Information.

  9. Cookies:

    Like almost all websites, the Trajan Nutrition websites use “cookies”. Cookies are text files containing small amounts of data which are stored on and accessible from your device when you visit a website. Our websites use cookies to enhance the functionality of the websites, to personalise content for you, to provide social media features, and to analyse our traffic. Cookies cannot execute programs or be used to access other information on your device.

    How are cookies used on this website?

    Trajan Nutrition websites use the following categories of cookies:

    • Necessary Cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. Trajan Nutrition websites also use cookies to enable functionality provided by third parties, such as embedded YouTube videos. Our websites cannot function properly without these cookies.
    • Preference Cookies enable our websites to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
    • Statistic Cookies help us to understand how visitors interact with websites by collecting and reporting information anonymously. For example, statistic cookies collect data such as the dates and times of visits as well as the number and pages viewed by each visitor, which is used to evaluate the performance and usefulness of our websites;
    • Marketing Cookies are used to track visitors across websites. They allow Trajan or third party advertisers to display ads (whether on a Trajan site or a third party site) that are relevant and engaging for the individual user.

    The information collected through the use of cookies may include your browser type, operating system, Internet Protocol (IP) or URLs of the sites you have visited before or after accessing Trajan Nutrition websites, as well as how long you have spent on a particular site.

    Some of the cookies used by Trajan Nutrition websites are session cookies (that is, they remain on your device only while you are browsing a website) whereas other cookies remain on your device for longer periods, or permanently (unless they are deleted as discussed below). The cookies are placed by Trajan Nutrition, or by third parties such as social media companies with services that appear on our pages.

    Giving your consent to our use of cookies

    Under the laws applicable to Trajan Nutrition, we can store cookies on your device if they are strictly necessary for the operation of our sites (ie, the Necessary Cookies described above). For all other types of cookies we need your permission.

    When you use your device to visit a Trajan Nutrition website for the first time, or where a certain period has elapsed between visits, you will be asked to complete a declaration (the “Cookie Declaration”) which provides you with information regarding the cookies which are placed by the site, and requires you to indicate whether you consent to the placement of Preference Cookies, Statistic Cookies and Marketing Cookies as described above).

    Please note that if you do not consent to the placement of Preference Cookies, Statistic Cookies or Marketing Cookies on your device, this may reduce the functionality of our websites.

    You can also change or withdraw your consent by updating your Cookie Declaration at any time by clicking on this link.

    Deleting or managing cookies using your internet browser settings

    In addition to controlling the placement of cookies using our Cookie Declaration, you can also manage the use of cookies by changing your internet browser settings. This means that you can set your preferences regarding the use of cookies before you begin browsing, or you can delete cookies once you have finished visiting a website. For further information about how to manage cookies, please refer to your browser “help” section.

  10. External sites:

    You may be able to access external websites by clicking on links we have provided. Those websites are not subject to this Privacy Policy and we are not responsible for their privacy practices or the content of such other websites. You should contact those websites directly to ascertain their privacy standards, policies and procedures.

  11. Opting out of communications from Trajan Nutrition

    You can opt out of receiving communications from Trajan Nutrition at any time by contacting us using the contact details set out below.

  12. Changes to this Privacy Policy:

    Trajan Nutrition reserves the right to make changes to this Privacy Policy at any time. We will take reasonable steps to notify you of changes to our Privacy Policy (such as by posting a notice on our homepage) but it is your responsibility to refer to this policy from time to time to familiarise yourself with any changes.

  13. Contact details:

    If you wish to contact us regarding any matter in this privacy policy, or if you have questions or complaints about Trajan Nutrition’s use of your Personal Information, please contact us by clicking on the “Contact us” link on the Trajan Nutrition website you are visiting or by emailing us at: info@trajannutrition.com.

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